Job Purpose:

To be an integral part of a successful and fast-paced development team that raises funds to support the programs and services of a human service agency.

This position serves a critical role in fundraising, donor relationship management, customer service and donor experience through supporting systems and processes to manage a donor database of over 1,000 active donors.

This role specifically manages the day-to-day distribution of donor receipts and tribute notifications, but also supports data management and various specific campaigns throughout the year.

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Duties and responsibilities: 

Relationship Building

• Connect and communicate with donors to build and nurture relationships
• Ensure that information in the donor database is up-to-date and accurate for all donors that they interact with
• Service recovery skills and experience – manage donor expectations and any donor management mistakes

Fundraising

• Campaign design and full implementation for 2 – 4 annual campaigns ((Monthly giving, matching giving, car donations, in-kind donations, Holiday fundraising, end-of -year campaigns, lapsed donors)

• Experience working with lay leader Chairs of campaigns

Stewardship/Donor Engagement

• Holiday greeting cards, printed and digital
• Bereavement processes
• Run thank-a-thon and other Board and donor engagement initiatives.
• Initiate media or printed pieces for donor “touches”

Communication/Reporting

• Excellent written and verbal communication
• Ability to adapt communication to the target audience
• Proactive communication to address important issues before they become problems
• Create reports that show fundraising progress and effectiveness of current and past campaigns

Organization/Implementation

• Keep up-to-date on incoming emails, follow-up, and follow-through
• Daily production of donor acknowledgment letters including tax/donor receipts
• Daily production of tribute notifications
• Daily support of data entry
• Support administrative and organizational tasks for Chief Philanthropy Officer.
• Special projects as assigned.
• Excellent organizational and time-management skills

Development Team Support

• Post-event follow-up
• Support development team for events as needed.
• Support meeting coordination
• Manage meeting agendas and notes

Technical Skills

• Proficient in Microsoft Word, Excel, PowerPoint and use of customer service/donor database
• Ability to run reports, create charts and graphs that illustrate important data in a clear way

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Qualifications

Required:

• Microsoft Office (intermediate/advanced – ability to mail merge required)
• Experience with donor databases or customer service
• Data Entry
• Attention to detail
• Excellent customer service
• Highly organized
• Some written or digital fundraising campaign experience
• Positive team collaboration
• Verbal and written communication skills (correct grammar and proofing)
• Minimum of 5 years in development work

Preferred skills: 

• Raisers Edge, including gift entry and reports

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Working conditions

• This is an on-site full-time position. A small percentage of remote work may be permitted.
• This is a position that requires positive interaction with the development/marketing team and refined customer service skills in servicing the various departments of the agency, particularly accounting.
• The work culture is supportive, family-friendly,affirming and deeply dedicated to helping the agency’s clients.
• Parking is not on site; a shuttle is available for free offsite parking.
• Occasional evenings and Sundays.

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Physical requirements

Must be able to meet routine office physical demands, including lifting up to 15-pound objects and possessing the dexterity and vision to operate office computers

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To apply, please send resume to: 

Tiffany Dorsey

Senior Development and Donor Engagement Officer

tdorsey@alexanderjfs.org

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